3 Calle Rosales 2ª Planta, Apartamento 218, 38400 Puerto de la Cruz, Spain
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Ongi Etorri Overview

First Impressions

Walking up to the second floor of this charming building on Calle Rosales, I honestly wasn’t sure what to expect from Ongi Etorri — the Basque greeting meaning “welcome” felt like a good sign though. This four-star apartment hotel sits right in the heart of Puerto de la Cruz, and you know what? The location alone makes it worth considering. The building itself has that classic Canarian architecture you see throughout the old town, but once you’re inside apartment 218, it’s clear someone put real thought into making this place work for travelers.

The Space

The room setup is actually pretty clever — it’s more like having your own little base in town rather than a typical hotel experience. There’s a proper kitchenette that’s genuinely useful (not one of those tiny things where you can barely make coffee), and the living area flows naturally into the sleeping space. I mean, it’s not huge, but everything feels purposeful. The windows let in plenty of light, and you get glimpses of the neighborhood life below, which I found more interesting than staring at another hotel courtyard.

Location Perks

Here’s where Ongi Etorri really shines — you’re literally steps away from everything that makes Puerto de la Cruz special. The botanical gardens are a five-minute walk, and you can reach Playa Jardín in about the same time. What I really appreciated was being able to duck into local bars and cafés without feeling like a tourist wandering around lost. There’s a decent restaurant right around the corner that serves proper Canarian food, and the morning market is close enough that you’ll actually use that kitchen.

Practical Matters

The 8.7 rating makes sense once you settle in — it’s those little details that add up. The WiFi actually works well (crucial for anyone trying to stay connected), and there’s decent parking nearby, though you might need to circle the block once or twice during busy periods. The building can get a bit warm in the afternoons, but that’s pretty standard for this part of town. Honestly, the fact that couples rate this place so highly tells you something about the vibe — it’s intimate without being cramped, and private enough that you’re not dealing with hotel corridor noise all night.

Why Guests Love It

What really works about this place is how it lets you live like a local for a few days rather than just passing through. You’ll find yourself picking up groceries and cooking breakfast instead of hunting for tourist cafés every morning. The recent guests aren’t wrong about the location — being this central in Puerto de la Cruz without paying resort prices is actually pretty rare. It’s the kind of place where you end up staying an extra day because leaving feels like abandoning your temporary neighborhood life.

Best hotels in Tenerife range from luxurious beachfront resorts with ocean views to boutique hotels in historic La Laguna and modern accommodations near the picturesque Los Gigantes cliffs.

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Facilities

Spa:

  • Beach umbrellas
  • Beach chairs/Loungers

Bedroom:

  • Linens
  • Wardrobe or closet

Kitchen:

  • High chair
  • Dining table
  • Cleaning products
  • Toaster
  • Stovetop
  • Oven
  • Kitchenware
  • Electric kettle
  • Kitchen
  • Washing machine
  • Microwave
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower

Outdoors:

  • Outdoor furniture
  • Outdoor dining area
  • Sun deck
  • Balcony
  • Terrace
  • Garden

Activities:

  • Water park
  • Snorkeling
  • Diving
  • Cycling
  • Hiking
  • Canoeing
  • Fishing

Living Area:

  • Dining area
  • Sofa
  • Sitting area

Food & Drink:

  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Miscellaneous:

  • Wheelchair accessible
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms

Outdoor & View:

  • Inner courtyard view
  • City view
  • Mountain view
  • Garden view
  • View

Room Amenities:

  • Socket near the bed
  • Sofa bed
  • Drying rack for clothing
  • Hypoallergenic
  • Tile/Marble floor
  • Fan
  • Ironing facilities
  • Iron

Languages Spoken:

  • German
  • English
  • Spanish
  • French
  • Italian
  • Malay
  • Chinese

Cleaning Services:

  • Daily housekeeping

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Key access

Media & Technology:

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Front Desk Services:

  • Invoice provided
  • Private check-in/out
  • Tour desk
  • Express check-in/out

Building Characteristics:

  • Private apartment in building

Outdoor swimming pool Free!:

  • Open all year
  • All ages welcome
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House Rules at Ongi Etorri

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 3:00 PM to 12:00 AM
  • You need to let the property know what time you’ll be arriving in advance.

Check-out:

  • From 12:00 AM to 11:00 AM

Quiet hours:

  • Guests need be quiet between 10:00 PM and 9:00 A M.

Damage policy:

  • If you cause damage to the property during your stay, you could be asked to pay up to EUR 300 after check-out, according to this property’s Damage Policy.

Age restriction:

  • The minimum age for check-in is 18

Children & Beds:

  • Children of all ages are welcome.
  • Children 15 and above will be charged as adults at this property.
  • To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
  • 1 crib available on request.

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to apartment type.Please enter the dates of your stay and check what conditions apply to your preferred room.

Guest reviews

Staff:

9.0

Comfort:

9.2

Location:

8.5

Facilities:

9.4

Cleanliness:

9.0

Value for money:

8.5